FAQ
Frequently asked questions
Answers to common questions about our services, scheduling, pricing and service area.
Open 7 days · 5am – 10pm
Licensed & insured · Free estimates
General
Booking, pricing & scheduling
Still have questions? We’re a phone call away.
How much does it cost?
Every home and building is different. Pricing depends on the size of the property, number of windows or stories, and the condition. Call (559) 492-0155 and we’ll give you a free estimate.
Are you licensed and insured?
Yes. Ducky’s Exterior Cleaning is licensed and insured, so your home and property are protected while we work.
Do you offer free estimates?
Yes — estimates are always free. Call (559) 492-0155 and tell us about your property.
Do you guarantee your work?
Yes. Every job is backed by our 100% satisfaction guarantee. If something isn’t right, let us know and we’ll come back and make it right.
What are your hours?
We work 7 days a week from 5am to 10pm, so we can schedule around your day — early mornings, evenings and weekends included.
What areas do you serve?
We’re based in Fresno and Clovis and also serve Madera, Sanger, Hanford, Kingsburg, Fowler, Bass Lake, Kerman, Visalia, Selma, Reedley, Shaver Lake, Millerton Lake and Chowchilla.
Do I need to be home?
For interior window cleaning, someone needs to be home to let us in. For exterior work, many customers don’t need to be home as long as we can access the property and a water spigot — we’ll confirm the details when you book.
Do you work on commercial properties?
Yes. We serve storefronts, offices, apartments, HOAs, property managers and more, in addition to homes.
What's the difference between soft washing and pressure washing?
Soft washing uses low pressure and cleaning solutions for delicate surfaces like stucco, siding and roofs. Pressure washing uses higher pressure for hard surfaces like concrete driveways and walkways.
Can I bundle services?
Yes — and most customers do. Windows, screens, house washing, gutters and solar cleaning can all be done in one visit.
What happens if it rains?
If weather affects your appointment, we’ll reach out to reschedule at a time that works for you.
How do I book?
The fastest way is to call (559) 492-0155. You can also use our online booking form on the Contact page.
By service
Service questions
Quick answers for each service. Click a service name to learn more.
How often should I get my windows cleaned?
Most Central Valley homes look best with a cleaning every 3–6 months. Homes near fields, construction or heavy sprinkler overspray may want it more often.
Do you clean both the inside and outside?
Yes. You can book interior, exterior, or both. Most customers choose both for the full effect.
Do you clean window tracks and screens?
Yes — track deep cleaning and screen cleaning are part of what we do. Just let us know when you book.
Can you repair my existing screens?
In most cases, yes. If the frame is in good shape, we can re-screen it with new mesh. If the frame is bent or broken, we can replace it.
Do you install brand-new screens?
Yes. We install new screens for windows that are missing them or have screens beyond repair.
Can you do this at the same time as window cleaning?
Absolutely — most customers bundle screen work with a window cleaning so everything is done in one visit.
What is soft washing?
Soft washing is a low-pressure cleaning method that uses cleaning solutions to break down dirt, mildew and algae, then rinses it off gently. It’s safer for homes than high-pressure washing.
Is soft washing safe for stucco?
Yes. Stucco is porous and can be damaged by high pressure, which is why soft washing is the preferred method for stucco homes.
Will it hurt my plants?
We rinse plants and landscaping before and after we work to protect them.
What causes black streaks on roofs?
Most black streaks are caused by algae that grows on roofing surfaces, especially on shaded or north-facing sections.
Do you pressure wash roofs?
No. We use a soft wash method with low pressure, which is much safer for tile and shingle roofs.
Is roof washing safe for my plants?
We pre-rinse and after-rinse landscaping around the home to protect your plants.
What's the difference between pressure washing and soft washing?
Pressure washing uses high-pressure water and is best for hard surfaces like concrete. Soft washing uses low pressure and cleaning solutions for delicate surfaces like stucco, siding and roofs.
Can you remove oil stains?
We can treat oil stains and usually lighten them a lot. Old, deep stains may not come out 100%, but they’ll look much better.
Will pressure washing damage my concrete?
Not when it’s done correctly. We use surface cleaners and the right pressure for concrete to clean without etching.
How often should gutters be cleaned?
Most homes need gutter cleaning at least once a year, ideally in fall. Homes with lots of trees or pine needles may need it twice a year.
Do you flush the downspouts?
Yes. We flush downspouts to make sure water flows freely.
Do you take the debris with you?
Yes, we bag it up and haul it away.
How often should solar panels be cleaned?
In the Central Valley, most homeowners clean their panels every 6 months to a year. Homes near farms, dirt roads or with lots of birds may benefit from more frequent cleanings.
Won't the rain clean my panels?
Rain helps a little, but it often leaves dirty residue behind — and the Valley doesn’t get much rain in the dry months when dust is worst.
Do you use chemicals?
No harsh chemicals. We use soft brushes and purified water that dries spot-free.
Which lights do you clean?
Porch lights, wall sconces, lanterns, garage and security lights, and landscape or path lights.
Do you clean inside the fixture?
Yes — we clean out bugs and debris and clean the glass inside and out wherever the fixture can be safely opened.
Can I add this to another service?
Yes. Most customers add light cleaning to a window cleaning or house wash.
Why do pigeons nest under solar panels?
The space under panels is sheltered, shaded and safe from predators — a perfect spot for pigeons to nest.
Is your pigeon control humane?
Yes. Our focus is on cleaning up and preventing birds from returning, not harming them.
Will you clean my solar panels too?
Yes — we often clean panels and bird proof them in the same visit.
When should I book holiday lighting?
As early as possible! Fall fills up quickly — calling in September or October gives you the best choice of dates.
What is permanent lighting?
Permanent lighting is mounted along your roofline and stays up year-round, so you can light up your home for any holiday or event.
Do you take down holiday lights?
Yes, seasonal take-down is available. Ask when you book.
Ready for a cleaner home?
Call Ducky’s today for a free estimate — we’re open 7 days a week, 5am to 10pm, across Fresno, Clovis and the Central Valley.
- Licensed & insured
- Free estimates
- 100% satisfaction guaranteed